Frequently Asked Questions
Bienvenue dans notre espace dédié aux Questions fréquentes The Lunch Club. Ici, tu trouveras des réponses claires sur nos repas. Notre objectif est de rendre tes repas plus simples, plus sains et sans stress: comment choisir tes plats, quand les recevoir, comment les réchauffer au mieux, et que faire en cas de modification ou d’annulation de commande. Tu découvriras aussi comment fonctionnent les remises entreprises, les dégustations au bureau, ainsi que nos engagements en matière d’ingrédients locaux et d’emballages recyclables.
Discover all of our most frequently asked questions and answers about our chef prepared ready meal' service.
What areas do you deliver to?
Our meal delivery services cover Switzerland and Liechtenstein.
When will I receive my order?
You receive your order on the Tuesday of the following week.
Are your meats 100% Swiss ?
Yes, we are committed to using only 100% Swiss meats. We carefully select our suppliers to ensure the highest quality.
Why is The Lunch Club the ideal service for me?
Our meals are designed to suit different lifestyles and needs:
- New parents: Save time and enjoy balanced meals without stress.
- Parents with young children: Healthy and tasty dishes, ready in minutes.
- Busy professionals: Eat well without compromising your schedule.
- Elderly individuals: Convenient, delicious meals adapted to your needs.
- Those who don’t like cooking: No need to spend hours in the kitchen—our meals are ready to enjoy!
Where are your meals prepared?
All our meals are prepared in Lausanne in our professional kitchen. Our chefs work daily with fresh ingredients to ensure delicious, high-quality meals.
How long is the menu available before it changes?
The menu is updated every Thursday at 10:00 p.m., so you have until 9:00 p.m. to place your order for the following Tuesday delivery.
How long do the meals stay fresh?
Our meals can be stored in the refrigerator for up to one week or frozen for up to three months. You will always find the use-by date on your dish.
Do you offer vegan meal options?
Yes, our menu offers a variety of vegetarian meals and vegan options, including meat and fish dishes.
How can I track my order?
Once our DHL courier has picked up your order,
you will receive an SMS with a delivery time slot and tracking information.
How can I modify my order?
Once an order has been placed, it is not possible to modify or cancel it. Our service is designed to avoid food waste.
How do I place an order?
Step 1 :
- Browse our menu.
- Select the dishes you want.
- Place your order by Thursday 9 p.m. for delivery the following Tuesday.
Step 2 :
- Add them to your cart.
- Validate your order by entering your address and payment.
- Proceed to checkout
Step 3 :
- Receive your food at your doorstep on Tuesday.
What is the packaging like?
Our meals are delivered in insulated, 100% recyclable boxes that keep your food fresh for at least 48 hours during transit.
Can I schedule recurring deliveries or subscriptions?
Yes, The Lunch Club offers a subscription system with a choice of recurrence. You will receive an email each time you need to choose your dishes for the coming week.
Can I order without subscribing?
Yes, you can order meals as a one-time purchase or subscribe for a discounted price.
How do I contact customer service with questions or concerns?
Fill out the contact form on the "contact" page and we will get back to you within 24 hours.
Do you offer any discounts or special promotions?
Yes, by subscribing to the newsletter you can benefit from a 10% discount on your order. Depending on the number of meals selected, you benefit from increasing discounts.
How do I reheat the meals once they are delivered?
You can reheat your dishes in three different ways.
1. Microwave in 3 minutes
2. Oven in 10 minutes (put in a suitable container.)
3. Pan 7 minutes
Can I cancel my subscription at any time?
Yes, you can easily pause or cancel your subscription at any time.
